Stakeholders Management Masterclass
(100% HRDF Claimable)
Date: 22-23 February 2022 Time: 9:00 AM – 5:00 PM Venue: ZOOM
Definition – A stakeholder is a person, group or organization that has an interest in an organization, because they are affected by its operations or can affect its operations. Stakeholders have an impact on every organization, public or private sector – some are internal, others are external, but the higher priority stakeholders must be engaged, their expectations understood, and strategies developed, planned and implemented to recognize and address their concerns.
This Masterclass is designed for managers to focus on acquiring the service mindset that will also include communication, influencing & negotiation skill sets to better manage stakeholders perception & expectations while participants will develop and be well equipped with the knowledge, skills & action plan required to have better stakeholders’ engagement. The program is certified by PORTMAN College.
Identify stakeholder needs & wants
Articulate & explain how stakeholders impact their organisation
Confidently engage with multiple stakeholders with divergent interests with multiple communication channels
Manage stakeholder expectations & requirements
Communicate confidently and effectively with your stakeholders
Resolve conflict and competing priorities
Manage public relations with influencing skills and negotiate organisational.